Kazakhstan Resort House from A to Z: Answers to the Most Frequently Asked Questions
- Is the pool included in the vacation package price?
The pool is available for the tourists at any time of year. Daily visiting of the aqua zone from 08:30 a.m. to 08:30 p.m. (sanitary break 12:30-15:00) is included in the price of the healthcare package.
- Is there any discount for regular guests?
Individuals booking the healthcare packages in the Resort House are provided with 5% discount for 2-9 arrivals and 7% discount for 10 and further arrivals in the Resort House. For guests who regularly visited the Resort House prior to the introduction of this Offer, a 5% discount is provided from the first arrival after this Provision came into effect.
More details on the “Regular Guest” program are available here.
- What is the check-in and check-out time?
Check-out time: check-in time at the Resort House is 08:00 local time (the first service is breakfast), check-out time is 08:00 on the next day of the end of the vacation package period local time (the last service is supper on the day of the end of the vacation package period).
- Are all the rooms provided with balconies?
Balconies are available in all rooms except for the 1st floor.
- What is the distance to the shelter over mineral source?
The way to the shelter over mineral source (“Yessentuki – 4” and “Yessentuki – Novaya”) takes about 10-15 minutes on foot, it is located at a distance of 980 meters from our Resort House.
The way to the shelter of “Yessentuki No. 17” mineral source in Kurortny Park takes about 15-25 minutes on foot, it is located at a distance of 1.4 km from Kazakhstan Resort House. On the way to it, you will also find a “Yessentuki No. 4” mineral source , it is located 1.1 km from the Resort House, about 15-20 minutes on foot.
- Are there any special promotions?
Details on the current promotions and discounts at the Resort House are available on the website in section: “Promotions and Discounts at the Resort House”.
- Is any advance payment required?
An advance payment of 10,000 rubles shall be made within 5 business days since the date of the invoice receipt for a guaranteed booking.
In case of booking a vacation package under the “Early Booking” program, 100% prepayment is required within 10 days since the date of the invoice receipt.
- Is a hotel accommodation available for those guests. who arrived the night before?
If the guest arrived at Kazakhstan Resort House a day earlier, then the payment is charged on hourly basis, depending on the room category, and is subject to availability.
- Is there an Internet connection in the Resort House?
Yes, free of charge Wi-Fi connection is available on the whole territory of the Resort House.
- Is there parking on the territory of the Resort House?
Yes, Kazakhstan Resort House offers a free secured parking lot on its territory for guests arriving by car.
